Refund Policy | Metacards

Refunds and replacements

Last updated 2 October 2026

In short

Every card is engraved for you, so we can't take back a card that works as promised.
Damaged, defective or wrong? We replace it free, or refund you.
Prepaid orders are also covered by Razorpay's Money Back Promise.

Last updated: 9 October 2026

Every Metacards card is engraved for one person, to a design you approve. Because of that, our refund rules are different from a normal shop. Please read them before you order.

Cancellations

Orders cannot be cancelled or changed once payment is made. Production is scheduled as soon as you pay. Before anything is engraved, we send you a design proof on WhatsApp, so you can check every detail and ask for corrections to the design at that stage.

Returns

We do not accept returns or exchanges for a change of mind, a wrong choice of design or finish, or details that you approved on your proof. A personalised card cannot be resold.

Damaged or defective cards

If your card arrives damaged, or is defective, tell us within 48 hours of delivery by WhatsApp (+91 73640 81477) or email (support@metacards.in). Please send:

an unboxing video: one continuous recording that starts with the sealed parcel and its shipping label visible, and shows the parcel being opened and the card taken out, and
clear photos of the problem.

A card counts as damaged or defective if it is physically damaged in transit, if the engraving differs from the proof you approved, or if parts of the Self-Kit are missing.

Once we have reviewed your video and photos, you choose one of these:

a free remake, shipped to you at no cost, or
a full refund of the card price and shipping.

Claims without an unboxing video, or reported more than 48 hours after delivery, may not be accepted.

What is not covered

Errors in names, numbers or other details that you approved on your proof.
Damage caused while moving the chip with the Self-Kit, or through use, wear or accidents after delivery.
Problems with your own bank card or chip, or with your bank's terms.

Stuck with the Self-Kit? Message us on WhatsApp and we will walk you through it.

Lost parcels

If tracking shows your parcel is lost, we first raise a claim with the courier. Once the courier confirms the loss, we remake your card and reship it at no cost to you.

Customs duties and refused parcels

Import duties, taxes and customs fees are paid by the receiver and are not refundable. If a parcel is refused or returned because duties were not paid, or because the address was incorrect, we cannot refund it. We can reship it once you pay the shipping again.

How refunds are paid

Approved refunds are made to your original payment method, in US dollars, within 5–7 working days of approval. Your bank or card issuer may take a few more days to show the credit, and any currency conversion is handled by your bank.